Return and Refund Policy

Our goal is to make sure every order lives up to your expectations. If you are not completely happy with your purchase, here is how you can return, exchange, or get a refund.

Key Information

Return Window

You can return items within 30 days from the date they were delivered

No Restocking Fees

Returns do not incur any restocking charges

Refund Processing Time

Refunds are typically completed within 7 business days

Return Shipping

Customers must pay for the cost of sending items back

Returning Products

Items can be returned up to 30 days after delivery. To initiate a return, please email us at with your order details. Returned products should be unused, unwashed, and all tags and accessories must be intact. Returns requested after 30 days will not be accepted.

Return Procedure

  1. 1

    Contact us first:

    Email with your order number and reason for the return. Returns sent without prior approval will be rejected.

  2. 2

    Follow our instructions:

    Once approved, we will provide you with detailed steps on how to send your items back.

  3. 3

    Pack securely:

    Make sure your items are well-packaged to avoid damage during shipping.

  4. 4

    Shipping costs:

    You are responsible for paying the return shipping fees.

Refunds

After we receive and inspect the returned item, we will notify you by email regarding the approval status.

If approved:

  • Refunds are processed to your original payment method.
  • Refunds are typically completed within 7 business days.
  • Refund timing may vary depending on your payment provider or financial institution.

Exchanges


If you want to exchange a product, contact us within 30 days after delivery, at support@bellenua.com with the details of the item you want as a replacement. We will assist you throughout the exchange process to make it efficient.

Exchange requirements:

  • Items must be unused and unwashed.
  • Items must be returned in their original packaging.
  • All tags and accessories must be intact.

Once your request is received and approved, we will assist in arranging your exchange.

Cancellations

If you wish to cancel your order, please email us as soon as possible at support@bellenua.com. We will do our best to process your request before your order is shipped. However, once the order has been shipped, cancellations can no longer be accepted. If you no longer want to keep the item after delivery, you can request a return as listed above.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@bellenua.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, we will arrange either:

  • A replacement item, shipped at no cost to you
    or
  • A full refund to your original payment method.

This policy is subject to our Terms of Service.

Any questions or thoughts? Reach out using the contact info below, and we’ll be happy to help.

Customer Service Hours:
Monday to Friday: 09:00 - 18:00 GMT

Email: support@bellenua.com
Phone Number: +3197010269607‬
For more, open Contact Form

Business Information
Belle Nua is owned and operated by JHSN Brands, a company registered in the Netherlands.

Registration Number: 77711084
VAT Number: NL861104122B01

Address:
Zuideinde 74-Q, 1121 CM Landsmeer, Netherlands