Shipping Policy

Key Information

  • Order Cut-Off Time: 18:00 GMT
  • Order Processing Time: 1-3 days (Monday–Friday).
  • Package Transit Time: 4-6 days (Monday–Friday).
  • Total Estimated Delivery Time: 5-9 business days.
  • Shipping Costs: Free shipping on all orders in the United Kingdom.

Order Processing and Shipping
Once your order is placed, you will receive a confirmation email summarising your purchase details.
Our team begins processing your order, this typically takes 1-3 days (Monday–Friday).

After processing, a shipping confirmation email with a tracking link will be sent so you can monitor your package’s progress.
The estimated transit time is 4-6 days (Monday–Friday), resulting in a total expected delivery time of approximately 5-9 business days from the date of purchase.

Tracking Information
All orders are shipped with tracking to ensure visibility and reliability. Once your order has shipped, you will receive an email with tracking information. You can use this information to track the progress of your shipment.

Order Cancellations
If you wish to cancel your order, please email us as soon as possible at support@bellenua.com.
We will do our best to process your request before your order is shipped. However, once the order has been shipped, cancellations can no longer be accepted.

Possible Delays
While we make every effort to deliver within the stated timeframe, occasional delays may occur due to:

  • Peak shopping seasons or public holidays
  • Severe weather or natural disruptions
  • Unexpected courier or customs delays
  • High order volumes

If your parcel does not arrive within 5-9 business days please allow up to 3 additional business days.
If the order still has not arrived after that period, contact our support team for assistance at support@bellenua.com, and we will promptly investigate.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@bellenua.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, we will arrange either:

  • A replacement item, shipped at no cost to you
    or
  • A full refund to your original payment method.

Our team aims to resolve such cases as quickly as possible to ensure your satisfaction.